Real Server Training
Designed to get you up to speed and earning fast in higher-volume, semi-casual restaurants - this is MOST restaurants.
If you've never waited tables, this is where to start.
You’ll learn all the basics: carrying plates, glasses, interacting with guests, etc as well as the bigger picture thinking that keeps you organized and in control.
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This is Real Server Training
Real Server Training was created to offer practical instruction in an industry where it is often lacking. Let it serve as a template and adjust as necessary for your specific restaurant, clientele, and standard of service.
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Appearance Matters: What to Consider
It may not even be a conscious decision on their part, but people do treat you differently based on their perception of you. So you should take interest in how you present yourself.
PERCEPTION IS REALITY
Their perception in turn shapes their behavior i.e. the way they treat you... and that matt...
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How to Iron Work Clothes and Look Correct
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Systems and Structure Matter: How to Stay Organized
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How to Organize Orders in Your Server Book
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How to Carry Three Glasses in One Hand
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How to Carry Multiple Wine Glasses
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How to Carry Three Plates
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How to Greet Your Table and Build Rapport with Guests
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How to Efficiently Get Drink Orders
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How and Why to Sell Appetizers
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Things to Consider When Setting Tables up for Appetizers
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How to Give Recommendations and Not Overwhelm Guests
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How to Efficiently Collect Entree Orders
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How and Why to Prepare Tables for Entrees
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How to Sell More Drinks and Increase Your Tab
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How to Serve Entrees and What to Consider
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Why and How to Check In with Guests After Serving Entrees
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Why Pre-Busing Helps Generate Volume
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How to Pre-Bus Plates: An Effective and Efficient System for Servers
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Short Rant on Pre-Busing
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What to Do When Checking on Guests After Pre-Busing
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An Alternative way to Approach Dessert Orders
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How to Deliver the Check