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Moving your table towards a decision

Dining Experience Lectures • 3m 13s

Up Next in Dining Experience Lectures

  • Building trust with your tables


    I build trust through authenticity, reliability, timeliness, and menu/ operation knowledge-base.

    My recommendations won't hold much weight if they can't trust me.
    What is the simplest way to build trust? Do what you say when you say you'll do it.

    Understanding the operation allows ...

  • How to give recommendations


    I offer recommendations as necessary in order to help guests narrow down options and ultimately make a decision they can feel good about.

    When providing recommendations, I often ask guests questions such as "what are you in the mood for?" Why?
    To better know what to recommend.

    When ...

  • Getting orders after recommendations


    When taking orders, For you ma'am? And for you sir? What can I get you ma'am? What would you like sir?
    *All the nice language you learned growing up ;)

    I collect menus, AFTER everyone tells me their order so I'm not juggling menus and orders and people's attention.
    *If your restaura...