Moving your table towards a decision
Dining Experience Lectures
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3m 13s
KEY POINTS
If I've approached my table multiple times already about ordering to no avail, and I need them to start making some decisions (maybe I need the table or I'm about be get busy with a party), what's one thing I can do?
Approach and offer recommendations.
"Can I offer you some recommendations here?"
When re-approaching and table is asking specific questions about a dish, you can just answer. With more general questions, however, offering recommendations may be appropriate.
If they have no questions, that typically means they're ready to order.
Up Next in Dining Experience Lectures
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Building trust with your tables
KEY POINTS
I build trust through authenticity, reliability, timeliness, and menu/ operation knowledge-base.
My recommendations won't hold much weight if they can't trust me.
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How to give recommendations
KEY POINTS
I offer recommendations as necessary in order to help guests narrow down options and ultimately make a decision they can feel good about.
When providing recommendations, I often ask guests questions such as "what are you in the mood for?" Why?
To better know what to recommend.When ...
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Getting orders after recommendations
KEY POINTS
When taking orders, For you ma'am? And for you sir? What can I get you ma'am? What would you like sir?
*All the nice language you learned growing up ;)I collect menus, AFTER everyone tells me their order so I'm not juggling menus and orders and people's attention.
*If your restaura...
