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Dining Experience Lectures • 2m 32s

Up Next in Dining Experience Lectures

  • Transitioning into drink orders

    I view my relation to the guests as relatively equal; both humans worthy of respect but in different roles. They're my guests, I'm their host; the inverse could be true tomorrow if I visit their place of business for a desired service.

    Before asking about drinks, I try to establish so...

  • Getting drink orders


    Guests are often more interested in drink recommendations after they've looked over drink selection.

    If guests don't need time to look over bar selection and know what they'd like to drink, I put the orders in and often serve waters while waiting on bar to make drinks.
    *Be mindful, h...

  • Why to sell appetizers


    Reasons I want every table to get an appetizer:
    It's a quick way to get the table temporarily situated - especially if I'm too busy to take orders and/ or kitchen is backed up.
    Puts guests more at ease while waiting to order/ receive their entrees.
    Increase sales at the table (which w...