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Consider your coworkers

Dining Experience Lectures • 2m 19s

Up Next in Dining Experience Lectures

  • How to serve entrees


    Easiest way to get guest's attention when serving entree: announce name of dish.

    Your restaurant may require you serve from the left which is what you'll do.
    But I typically just serve from the side that makes the most sense (the side guests can see me from, side with greatest openi...

  • How to handle guest requests


    A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)

    If an issue arises (missing fork, steak isn't cooked right, etc), I immediately handle it. I DON'T repeatedly apologize and express remorse or echo back the problem and what I intend to...

  • When, why, and how to pre-bus


    After serving plates, checking in, and knowing everyone's happy, I leave them alone to enjoy it, but continue scanning the table.

    Some restaurants will require you to wait for every person to finish completely before pre-busing. If that's their policy, you'll respect that. But I get ...