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Different scenarios when getting orders

Dining Experience Lectures • 4m 51s

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  • Moving your table towards a decision


    If I've approached my table multiple times already about ordering to no avail, and I need them to start making some decisions (maybe I need the table or I'm about be get busy with a party), what's one thing I can do?
    Approach and offer recommendations.
    "Can I offer you some recommenda...

  • Building trust with your tables


    I build trust through authenticity, reliability, timeliness, and menu/ operation knowledge-base.

    My recommendations won't hold much weight if they can't trust me.
    What is the simplest way to build trust? Do what you say when you say you'll do it.

    Understanding the operation allows ...

  • How to give recommendations


    I offer recommendations as necessary in order to help guests narrow down options and ultimately make a decision they can feel good about.

    When providing recommendations, I often ask guests questions such as "what are you in the mood for?" Why?
    To better know what to recommend.

    When ...