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How to sell dessert, how not to sell dessert

Dining Experience Lectures • 2m 43s

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  • Getting checks


    What are the only things left on the table when I drop checks?
    Linen and glassware

    If they are engaged in conversation when I pre-bus (entree plates), I get caught up on other things then approach.

    I sometimes have the check ready before asking about the check, but I'm mindful of ma...

  • Saying goodbye


    After dropping the checks, I check with peripheral vision if they've put card out. I don't really want them to see me eager to collect payment.

    After collecting cards/ cash, I go straight to register and straight back.

    I drop the check, step back, pause, and say, thanks for coming i...

  • The server holds the cards


    The only thing I can control is my performance.

    Income generally reflects perceived value contributed to market. I can't extract without contribution.

    By letting go of financial outcome, guests hold no power over me.