Saying goodbye
Dining Experience Lectures
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3m 28s
KEY POINTS
After dropping the checks, I check with peripheral vision if they've put card out. I don't really want them to see me eager to collect payment.
After collecting cards/ cash, I go straight to register and straight back.
I drop the check, step back, pause, and say, thanks for coming in, you all have a wonderful evening. Then pivot out.
Up Next in Dining Experience Lectures
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The server holds the cards
KEY POINTS
The only thing I can control is my performance.
Income generally reflects perceived value contributed to market. I can't extract without contribution.
By letting go of financial outcome, guests hold no power over me.
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Excellent service. No more, no less
KEY POINTS
The service I provide to every table: Excellent. no more, no less.
* DOES NOT depend on how much I think they'll tip me.If I don't earn much from one table, I relax knowing I'll make more from the next.
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Money is a by-product
KEY POINTS
Before blaming the restaurant and its guests, I assess my performance.
For days you really don’t care about the world nor the people in it, try to perform well for the sake of respecting your own standards. Your performance says more of you than it does of the job itself.
Thank you ...
