Consider your coworkers
Dining Experience Lectures
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2m 19s
KEY POINTS
Why do I make sure to set the table up (clear app plates, replace silver, second rounds, etc.) to receive the entrees? For all reasons below:
So guests are positioned to seamlessly continue meal.
So whoever runs my food doesn't need to do anything.
So once the food is delivered I can focus on other tables for a bit.
Only work ethic, competence, and consideration matter in this environment.
Friendship is contingent upon performance.
Up Next in Dining Experience Lectures
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How to serve entrees
KEY POINTS
Easiest way to get guest's attention when serving entree: announce name of dish.
Your restaurant may require you serve from the left which is what you'll do.
But I typically just serve from the side that makes the most sense (the side guests can see me from, side with greatest openi... -
How to handle guest requests
KEY POINTS
A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)
If an issue arises (missing fork, steak isn't cooked right, etc), I immediately handle it. I DON'T repeatedly apologize and express remorse or echo back the problem and what I intend to...
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When, why, and how to pre-bus
KEY POINTS
After serving plates, checking in, and knowing everyone's happy, I leave them alone to enjoy it, but continue scanning the table.
Some restaurants will require you to wait for every person to finish completely before pre-busing. If that's their policy, you'll respect that. But I get ...
